Principal Financial Group increases Voice Virtual Assistant performance using Genesys, Amazon Lex, and Amazon QuickSight
This post was cowritten by Mulay Ahmed, Assistant Director of Engineering, and Ruby Donald, Assistant Director of Engineering at Principal Financial Group. The content and opinions in this post are those of the third-party author and AWS is not responsible for the content or accuracy of this post. Principal Financial Group® is an integrated global […]
Optimize query responses with user feedback using Amazon Bedrock embedding and few-shot prompting
Improving response quality for user queries is essential for AI-driven applications, especially those focusing on user satisfaction. For example, an HR chat-based assistant should strictly follow company policies and respond using a certain tone. A deviation from that can be corrected by feedback from users. This post demonstrates how Amazon Bedrock, combined with a user […]
Boosting team productivity with Amazon Q Business Microsoft 365 integrations for Microsoft 365 Outlook and Word
Amazon Q Business, with its enterprise grade security, seamless integration with multiple diverse data sources, and sophisticated natural language understanding, represents the next generation of AI business assistants. What sets Amazon Q Business apart is its support of enterprise requirements from its ability to integrate with company documentation to its adaptability with specific business terminology […]
Integrate Amazon Bedrock Agents with Slack
As companies increasingly adopt generative AI applications, AI agents capable of delivering tangible business value have emerged as a crucial component. In this context, integrating custom-built AI agents within chat services such as Slack can be transformative, providing businesses with seamless access to AI assistants powered by sophisticated foundation models (FMs). After an AI agent […]
Secure distributed logging in scalable multi-account deployments using Amazon Bedrock and LangChain
Data privacy is a critical issue for software companies that provide services in the data management space. If they want customers to trust them with their data, software companies need to show and prove that their customers’ data will remain confidential and within controlled environments. Some companies go to great lengths to maintain confidentiality, sometimes […]
Build a domain‐aware data preprocessing pipeline: A multi‐agent collaboration approach
Enterprises—especially in the insurance industry—face increasing challenges in processing vast amounts of unstructured data from diverse formats, including PDFs, spreadsheets, images, videos, and audio files. These might include claims document packages, crash event videos, chat transcripts, or policy documents. All contain critical information across the claims processing lifecycle. Traditional data preprocessing methods, though functional, might […]
Automating complex document processing: How Onity Group built an intelligent solution using Amazon Bedrock
In the mortgage servicing industry, efficient document processing can mean the difference between business growth and missed opportunities. This post explores how Onity Group, a financial services company specializing in mortgage servicing and origination, used Amazon Bedrock and other AWS services to transform their document processing capabilities. Onity Group, founded in 1988, is headquartered in […]
HERE Technologies boosts developer productivity with new generative AI-powered coding assistant
This blog post is co-written with Jonas Neuman from HERE Technologies. HERE Technologies, a 40-year pioneer in mapping and location technology, collaborated with the AWS Generative AI Innovation Center (GenAIIC) to enhance developer productivity with a generative AI-powered coding assistant. This innovative tool is designed to enhance the onboarding experience for HERE’s self-service Maps API […]
Set up a custom plugin on Amazon Q Business and authenticate with Amazon Cognito to interact with backend systems
Businesses are constantly evolving, and leaders are challenged every day to meet new requirements and are seeking ways to optimize their operations and gain a competitive edge. One of the key challenges they face is managing the complexity of disparate business systems and workflows, which leads to inefficiencies, data silos, and missed opportunities. Generative AI […]
Detect hallucinations for RAG-based systems
With the rise of generative AI and knowledge extraction in AI systems, Retrieval Augmented Generation (RAG) has become a prominent tool for enhancing the accuracy and reliability of AI-generated responses. RAG is as a way to incorporate additional data that the large language model (LLM) was not trained on. This can also help reduce generation […]